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Keeping Your Customers

Demonstrating customer care through quality of service provides a high return on the time, effort and money invested.

We've found these resources that may help:
Accessible Event Organisation (DWP) (PDF, 1.91MB) (Opens in new window)
Accessible Venues (Welsh Assembly Government) (Opens in new window)
Accommodation Provider Common Standards (Visit Wales) (PDF, 1.01MB) (Opens in new window)
Accommodation Providers Legislation in Tourism (Visit Wales) (PDF, 773.26KB) (Opens in new window)
Consumer Protection from Unfair Trading Regulations - guide for businesses (BERR) (PDF, 1.14KB) (Opens in new window)
Customer Care (BHP) (PDF, 104.94KB) (Opens in new window)
Disability Discrimination Act (DDA) - Access to Goods & Services (Equality & Human Rights Commission) (Opens in new window)
Disability Discrimination Act (DDA) - Accessibility for Larger Businesses (Equality & Human Rights Commission) (PDF, 883KB) (Opens in new window)
Disability Discrimination Act (DDA) Better Business Checklist for Small Businesses (DWP) (Opens in new window)
Disability Discrimination Act (DDA) for Employment Agencies (Equality & Human Rights Commission) (PDF, 1.67MB) (Opens in new window)

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We’ve found the following contacts that could help you:
Ask CEdRIC (Consumer Education Resource & Information Centre)
British Reliable Business Network
British Standards Institute (BSI)
Consumer Direct
Customer Service Network
Direct Enquiries: Nationwide Access Register
Direct Marketing Association (DMA)
Disability Arts Cymru
Institute of Customer Service
Ofcom

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