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Advisory handbook - Discipline and grievances at work
Booklet summary
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Organisations should set standards of performance and conduct reinforced by company rules. Problems when standards are not met or where grievances are raised by employees may often be dealt with informally but if a formal approach is needed then procedures help employers to be fair and consistent.
Disciplinary procedures may be used for problems with employees' conduct or performance although some organisations have a separate procedure for dealing with performance problems. |
Grievance procedures are used for considering problems or concerns that employees wish to raise with
their employers.
This handbook tells you how to handle discipline and grievances at work. The detailed advice given is based on the three following principles:
- rules and procedures provide a framework for behaviour and performance
- discipline and grievances are about people not processes
- in most cases employers should aim to improve and not to punish.
In a well-managed organisation disciplinary procedures may not be needed very often. But, if a problem does arise then they are vital. Good procedures can help organisations to resolve problems internally – and avoid employment tribunal claims.
This complete booklet can be downloaded for free (in PDF format) from this page or ordered from our publishing house online.
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