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Keeping Your Customers
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Demonstrating customer care through quality of service provides a high return on the time, effort and money invested.
We've found these resources that may help:
Accessible Event Organisation (DWP) (PDF, 1.91MB)
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Accessible Venues (Welsh Assembly Government)
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Accommodation Provider Common Standards (Visit Wales) (PDF, 1.01MB)
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Accommodation Providers Legislation in Tourism (Visit Wales) (PDF, 773.26KB)
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Consumer Protection from Unfair Trading Regulations - guide for businesses (BERR) (PDF, 1.14KB)
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Customer Care (BHP) (PDF, 104.94KB)
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Disability Discrimination Act (DDA) - Access to Goods & Services (Equality & Human Rights Commission)
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Disability Discrimination Act (DDA) - Accessibility for Larger Businesses (Equality & Human Rights Commission) (PDF, 883KB)
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Disability Discrimination Act (DDA) Better Business Checklist for Small Businesses (DWP)
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Disability Discrimination Act (DDA) for Employment Agencies (Equality & Human Rights Commission) (PDF, 1.67MB)
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We’ve found the following contacts that could help you:
Ask CEdRIC (Consumer Education Resource & Information Centre)
British Reliable Business Network
British Standards Institute (BSI)
Consumer Direct
Customer Service Network
Direct Enquiries: Nationwide Access Register
Direct Marketing Association (DMA)
Disability Arts Cymru
Institute of Customer Service
Ofcom
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